Privacy Policy

Last Updated: January 2026

IA Group, trading as Ladvised ("we", "us", or "our"), is committed to protecting the privacy of our clients, website visitors, and business contacts. This Privacy Policy explains how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By engaging our services or using our website at ladvised.com, you acknowledge that you have read and understood this policy.

1. Information We Collect

We collect personal information that is reasonably necessary for the provision of our architecture, interior design, workplace advisory, and project management services. The types of personal information we may collect include:

Identity and contact details: Your name, email address, telephone number, postal address, job title, and the organisation you represent.
Project and engagement data: Information related to design briefs, spatial requirements, building specifications, workplace occupancy surveys, floorplans, photography of existing premises, and other materials you provide during the course of a consultancy engagement.
Financial information: Billing details, purchase order numbers, invoicing addresses, and payment records necessary to process fees for our professional services.
Communication records: Correspondence exchanged via email, telephone, video conferencing, or through the contact forms on our website, including consultation notes and meeting minutes.
Website usage data: Information collected automatically when you visit our website, including your IP address, browser type, device information, pages viewed, referring URLs, and the date and time of access. This data is collected through cookies and similar technologies as described in our Cookie Policy.
Security clearance information: Where a project involves government or defence facilities, we may collect information related to security vetting processes, though only to the extent permitted and required by relevant authorities.

We generally collect personal information directly from you — for example, when you submit an enquiry through our website, enter into a service agreement, attend a design workshop, or communicate with our team during the course of a project. In some cases, we may receive information from third parties such as project partners, building owners, or referring professionals, but only where it is reasonable and lawful to do so.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

Service delivery: To deliver our architectural, interior design, workplace advisory, and project management services, including developing design concepts, preparing documentation, managing construction and fit-out processes, and conducting post-occupancy evaluations.
Client communication: To correspond with you regarding project progress, scheduling, design approvals, variations, and other matters arising from our professional engagement.
Proposals and quotations: To assess your project requirements and prepare fee proposals, scope documents, and service agreements.
Invoicing and payment: To issue invoices, process payments, and maintain accurate financial records as required by Australian taxation and corporate law.
Business development: To send you information about our services, project case studies, industry insights, and invitations to events that may be relevant to your organisation. You may opt out of these communications at any time by contacting us or using the unsubscribe mechanism in our emails.
Legal and regulatory compliance: To comply with our obligations under applicable laws, including the Building Act 2011 (WA), the National Construction Code, workplace health and safety legislation, and professional registration requirements.
Website improvement: To analyse how visitors use our website so that we can improve its functionality, content, and user experience.

3. Disclosure to Third Parties

We do not sell, rent, or trade your personal information. However, we may disclose your information to the following categories of third parties where it is necessary for the purposes described in this policy:

Project collaborators: Sub-consultants, engineers, quantity surveyors, builders, and other professionals engaged on a project with your knowledge, to the extent necessary for the successful delivery of design and construction outcomes.
Technology service providers: Providers of cloud storage, project management software, email hosting, customer relationship management systems, and website analytics platforms that process data on our behalf. We take reasonable steps to ensure these providers handle your information in accordance with the APPs.
Professional and regulatory bodies: Regulatory authorities, professional registration boards, and industry bodies where disclosure is required or authorised by law.
Financial and legal advisors: Our accountants, auditors, insurers, and legal advisors as needed for the ordinary conduct of our business.
Government agencies: Where required by law, court order, or government investigation.

Where we engage overseas service providers (for example, cloud hosting platforms with servers outside Australia), we take reasonable steps to ensure that those providers are bound by obligations comparable to the APPs, or that the transfer is otherwise permitted under APP 8.

4. Data Security

We take the security of your personal information seriously. We implement a range of physical, technical, and administrative safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include:

Secure access controls and authentication for our internal systems, project management platforms, and cloud-based design tools.
Encryption of data in transit and at rest where technically feasible.
Regular staff training on information security and privacy obligations.
Physical security measures at our offices, including restricted access to project files and sensitive documents.
Periodic review and testing of our security procedures.

When personal information is no longer needed for the purposes for which it was collected, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify that information. Project records may be retained for the duration required by professional indemnity insurance obligations, building legislation, and contractual retention periods, which in some cases may extend for a number of years beyond the completion of a project.

5. Your Rights

Under the Australian Privacy Principles, you have the following rights in relation to your personal information:

Access: You may request access to the personal information we hold about you. We will respond to your request within a reasonable period and provide access in the manner you request, where it is reasonable and practicable to do so. In certain limited circumstances, we may refuse access in accordance with the exceptions set out in APP 12.
Correction: If you believe that the personal information we hold about you is inaccurate, incomplete, out of date, or misleading, you may request that we correct it. We will take reasonable steps to correct information that is demonstrated to be inaccurate.
Opt-out of marketing: You may opt out of receiving marketing communications from us at any time by contacting us directly or by using the unsubscribe link included in our emails.
Complaints: If you believe that we have breached an Australian Privacy Principle, you may lodge a complaint with us. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

6. Contact for Privacy Concerns

If you have any questions about this Privacy Policy, wish to make an access or correction request, or would like to lodge a privacy complaint, please contact us using the details below:

Privacy Officer
IA Group (trading as Ladvised)
Level 1, 225 St Georges Terrace
Perth WA 6000
Email: iasales@ladvised.com

We will acknowledge receipt of your enquiry or complaint promptly and endeavour to resolve the matter within 30 business days.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your personal information.